Terms and Conditions

Internet portal operator

DAF Company, s.r.o.
Bratislavská 701, 900 46 Most pri Bratislave
Slovakia
IČO: 35 799 986
Responsible person and contact
Mimi Candi Pelikan, info@healthyfactory.sk

1) Personal data

We declare that all data and personal data are solely for identification purposes when purchased at the company "DAF Company, s.r.o." will not be provided to third parties or otherwise misused.

2) Receiving and managing an order, purchase contract

Buyer's Purchase Order is a draft Purchase Contract and the Purchase Agreement itself is concluded at the moment of delivery of the Buyer's and Seller's agreed consent with this proposal (by the seller's confirmation of the order). From this moment on, mutual rights and obligations arise between the buyer and the seller.
By signing the purchase agreement, the buyer confirms that he has become acquainted with these terms and conditions, including the terms of the claim, and agrees with them.
The buyer is notified about these terms and conditions via in a sufficient manner aware of the order and has the opportunity to get acquainted with them.
The seller reserves the right to cancel the order or its part before the purchase contract is concluded in the following cases: the goods are no longer manufactured or delivered or the price of the goods has changed significantly. In these events, the seller will immediately contact the buyer to agree on the next procedure. In the event that the Buyer has already paid part or the whole of the purchase price, this amount will be transferred back to his account, the purchase contract will not be concluded.
All orders received by this store are binding. The order can be canceled before shipping. If the order is canceled prior to shipment and the goods will be dispatched, the seller may request reimbursement of the costs associated with the dispatch of the goods. You are automatically informed about the receipt of the order by e-mail. In the details of each product and in the confirmation of the order, you will be informed about the delivery time if the product was not in stock. Each item displays whether goods are in stock or not. If the goods are not in stock or supplier's warehouse, we will immediately inform you of the next delivery date.

Cancellation of the order

If you cancel your order within 12 hours, we consider the order canceled. You can email or cancel by phone. When canceling your order, you must provide your name, e-mail and order number.

3) Types of delivery and shipping with public companies:

Collecting in person

The order can be picked up on the same day, provided that the ordered goods are in stock. In other cases, we will inform you. Orders can be collected during the "working hours", or as per agreement.

Goods delivered by Slovak Post - Business Package

Shipping within the Slovak Republic, unless stated otherwise, is charged at € 2.50.
The price does not include any other services because the Slovak Post does not offer it. The customer will receive a notice of delivery regarding the shipment to the mailbox. The customer must collect the goods at the stated post office. For these shipments, no communication with the carrier is possible and we have no option to influence the shipment. The maximum weight of one package is 2000 g.
For larger orders and heavier shipments, the shipping cost may be higher. You will be notified in advance of the increased shipping cost. Complaint / claim is only possible when collecting the goods!
Shipping outside the Slovak Republic will be accounted for by the weight of the package: 3 - 11 EUR at a maximum weight of 2000 g.

WARNING! If the package is visibly damaged or if the protective tape is broken, apply the claim directly to the Slovak Post. Damage arising out of transport is not the responsibility of the supplier.

The goods are usually delivered on the second day since the dispatch. The customer is informed about this via e-mail.

4) Warranty

You will always find a tax document in the package. The warranty period begins on the date specified in the document. We provide the warranty period provided by law. In disputed cases, the warranty period may be extended by 5 (word five) days as a replacement for shipping time.

5) Contradictions within the purchasing contract - general information

In the event that the item is not in conformity with the purchase contract (hereinafter referred to as "the contradictions within the purchasing contract"), the buyer has the right, free of charge and without undue delay to be compensated according to purchasing contract. This can be via buyer's requirements either by replacing the item or by repairing it; If such procedure is not possible, the buyer may request an appropriate discount on the price of the item or withdraw from the contract. This is not the case if the buyer knew, before taking over the case, that the contract was inconsistent with the purchase contract, or the contradiction with the purchasing contract was caused by the buyer. Conflict within a purchasing contract that occurs within six months from the date of receipt of the matter shall be deemed to be a breach existing upon its receipt unless it is inconsistent with the nature of the matter or unless proven otherwise.

6) Consumer's right to withdraw from the contract

If the purchase contract is concluded by means of distance communication (via the online store), the consumer has the right to withdraw from the contract within 14 days after receiving the goods. In such case, the consumer contacts the seller and describes, ideally in writing, that he is withdrawing from the contract stating the order number, purchasing date and bank account details. Money can also be returned in cash at the company's headquarters. Withdrawal from the contract must be delivered no later than on the last day of the 14-day period. In special cases, the period of return may be extended, taking into account the circumstances, but to no longer than 30 days after delivery.

However, this provision of the law cannot be understood as the possibility of free-of-charge lending of the goods. In the event that the right to withdraw from the contract is exercised within 14 days of receipt of the payment, the consumer must give the supplier all that he has obtained on the basis of the purchase contract. If this is not already possible (for example, in the meantime, the goods have been destroyed or consumed), the consumer must provide a cash refund as a compensation of what can no longer be issued. If the returned goods are only partially damaged, the seller may claim a claim for damages to the consumer and include this claim in the purchase price. In this case, the seller is required to prove the damage incurred. In this case, the seller returns the consumer only the reduced purchasing price.

Additional to the purchasing price to be returned to the buyer, the seller has the right to deduce other actual costs when returning the goods (shipping costs and so on).

The consumer has no right to withdraw from the contract, in case of the following contracts:

  • for the provision of the Services, if their fulfillment was with mutual consent commenced before the expiry of the period of 14 days from the receipt of the performance,
  • for the supply of goods or services when the price depends on financial market disparities, irrespective of the seller's will,
  • for the supply of goods modified according to the buyer's request, as well as goods subject to rapid perishability, wear or obsolescence,
  • for the delivery of audio and video recordings and computer programs if the buyer breaches their original packaging,
  • for the delivery of newspapers, periodicals and magazines consisting of a game or a lottery.

7) Delivery and delivery terms

Some shipments can be divided into multiple packages. Postage costs remain unchanged.

We track all our shipments until their delivery, because we try to avoid problems that arise during delivery.

How to proceed when returning goods:

  1. Prepare the shipment as described below.
  2. Send the goods to the address stated below and as described via the carrier you have selected.
  3. ADDRESS FOR RETURNING OF GOODS: Miroslava Candi Pelikan, Bratislavská 701, 900 46 Most pri Bratislave


How to prepare a shipment

The package must be complete (including the accessories and all documentation) and in the condition you took it upon delivery. Attach a proof of purchase to the goods. Please always use wrapping paper or carton so that the original packaging cannot be glued on or written on or otherwise damaged during transport. Do not send the goods on delivery, we recommend that you insure the goods. Your money will be returned to your bank account (remember to include the bank account details), usually within 3 business days of receiving the shipment. In the case of returns, the amount will be reduced by the shipping costs (not applicable to complaints!).

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. For international tracked shipments, expect a 12-21 business day delivery time. Our shop will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us at: info@healthyfactory.sk.

8) Payment methods

Cash on delivery - we will send you the ordered goods by post and you will pay the goods in cash when you are collecting them.
Payment in advance - for delivery outside the Slovak Republic.
Personal collection - paid in cash when collecting in person.

9) Complaints

If the goods you have received from us are damaged or malfunctioning, please follow the complaint procedure. Return of the goods due to termination of the contract is described in point 6. of the Terms and Conditions.

10) Complaint procedure

Products subject to the right to claim must be submitted for review immediately upon detection of the defect, they must be clean and with appropriate documents and a description of the defect and describing the location of the defect.

How to proceed

In case of a complaint, you can choose from two options, follow the description below: Send the product to the address - "contact address".
The shipment is covered by the seller. Once you know when and where we can pick up the shipment, contact us. The package must be complete (including the accessories and all documentation) and in the condition you took it upon delivery. Attach a proof of purchase to the goods. Please always use wrapping paper or carton so that the original packaging can not be glued on, written on or otherwise damaged during transport. Do not send the goods on delivery, in such case the goods will not be taken over. We recommend that you insure the goods. Immediately after receiving the goods, you will receive a complaint report. The goods must be properly packed for transport so as not to cause further damage. Faulty or damaged goods will be replaced or the purchasing price will be refunded. The goods must be accompanied by all the documents that the purchaser received with the goods, such as paragon, warranty card and others. The seller does not assume responsibility for damages resulting from the operation of the products, functional properties and damages from unauthorized use of the products, as well as damages caused by external events and misconduct. Defects of this origin are not covered by the warranty. The returned goods are only accepted when properly clean for hygienic reasons. If the manufacturer provides a longer warranty, this is stated next to the goods in the catalog. Declined claims may be open to additional charges charged to the buyer, compensating for handling charges and charges during official legal action regarding the claim. You will be informed by e-mail or SMS about the management of the complaint. You will be informed about the expedition and delivery of the package when placing your order.

Thank you for the time you spent reading business terms.


Health Factory, Your Little Factory of Health

 

Terms of Business are valid from 01.04.2017 to appeal.
Buyer Information: In the event of a change in business terms, the applicable terms of trade apply as of the date of purchase.